Hello Morgan. You actually reported a lack of hot water a total of 4 times. The first was in December 21 and, despite trying to contact you numerous times to discuss the issue, you failed to return our calls. You then reported the issue a couple of weeks later and we sent out a contractor who could not find a fault. You then reported the issue again in March 22 and again, a contractor was sent out and again, no issue could be found with the boiler. In June, you reported the issue once more and we sent a further contractor. Although there was still no obvious issue, the isolation switch was replaced as this was assumed to be the most likely cause of intermittent hot water loss. Your review is factually incorrect. We always take boiler issues very seriously and treat them as a matter of priority. We did not 'refuse to help' and you certainly did not report the issue 12 times.