Very poor, after renting a property with this letting agency it's safe to say I won't be using them again, on moving into the house I noticed slight damage, stains on carpets and redecoration needed to some parts of the house as well as some items left behind by previous tenants, this was all recorded on the check in inventory, on moving out after the 1 year tenancy I was expecting my £750 deposit back, not the case, they claimed for the damage, redecoration and the removal of items that was already noted on the check in inventory, they wanted £300 of my money to fix these existing defects, they went as far as to use a higher quality camera on the check out inventory in an attempt to make these items look worse, thankfully the deposit protection scheme saw this and awarded me the amount for these items back, £750 deposit paid, £680 returned, only item they managed to claim for was £70 for "cleaning" even though I left the property in a cleaner condition before moving in, I guess the higher quality camera they used on check out was the decider, hopefully unprofessional properties and the landlord will use the same camera in future when taking pictures and learn to look at their check in AND check out inventories better as the DPS made them look like complete idiots, avoid this agency and their sly tactics at all costs. ** In response to PP reply, No inaccuracies at all, I'll explain why : 1. It is your responsibility as an agent to report any damage or defects to the landlord and ensure these are rectified BEFORE a tenant moves in (this included a faulty oven, toilet lever and shower), you DO NOT ignore your own check in inventory or fail to notify the landlord of these defects which you have clearly done, you then proceeded to handover the check out report with the same defects STILL failing to notify the landlord making you both look complete idiots. 2. You have clearly used a higher quality camera on check out and I'm willing to post the pictures on here to show this so another potential tenant doesn't fall victim to your antics, I was at the property the night before check out cleaning and saw the condition before I left, I have a copy of both YOUR check in and check out inventories stating the same defects which makes your comment about co-tenant attending check out irrelevant, your own "facts" that are on paper with pictures, I strongly recommend you change your practices, notify all your landlords of any defects so that you avoid any future embarrassment from the DPS.