Your review implies that you have been left without heating and hot water for a long period of time. You know full well this is not the case. We called you on Friday 13th Dec p.m. following an email you sent relating to a separate matter. You mentioned heating problem which we understood to be two radiators which potentially needed bleeding which had been agreed that you were organising. You did not mention there was no hot water. However, we managed to contact the landlord on Monday 16th Dec to obtain permission for an engineer to visit the property which was done on the same day. The engineer identified a part which requires replacing, the landlord has authorised this and the part will be available tomorrow (17th Dec) and fitted accordingly once you have confirmed access. As demonstrated at your move-in appointment, you have an electric shower and immersion heater at the property which provides hot water. In our opinion, this issue does not warrant a 1 star review and we would politely request that it be removed.