Professional Properties do not care about tenants and will do whatever landlords ask to keep them happy. They entered my home without informing me to conduct viewings . when I reported repairs they said we can't make the landlord fix them. They were never done. I reported the garden decking it was rotten, slippery and my son fell over and hurt himself. The patio door was unfixed for the whole of my tenancy and I was anxious of being burgled or attacked. I cleaned the home before leaving and they still tried to withhold my deposit but I disputed it and the aducators awarded my deposit back to me. As requested, I complained in writing and nothing was done. I feel so sorry for new tenants and I would strongly suggest to use any other letting agents as my experience with Haart was excellent.