The WORST letting agent i

The WORST letting agent i have ever encountered. I am a former tenant of a property rented by them in Derby. They allowed us to move into a property without even telling the landlord we were moving in, so the landlord turned up to the house one day asking who we were and why we were there!?! It meant the house had not been cleaned and we were in a very awkward position. Whenever there was an issue with the property, it took repeated emails and calls to try and get hold of anyone. Every single person in the office tells you they will ring you back and almost noone ever has, unless it is because they want you to pay them something (fees, deposit etc). When i rang to find out about the deposit repayment, it turned out they had basically forgotten about us! Just genuinely the biggest headache of my life and I'm so glad to be out that house.