NOT WORTH 1 STAR! Absolutely awful wouldnt recommend to anyone! First thing is poor communicational skills. The property manager (Fareda) has abused her position of authority and acted in a verbal communication by phone in an intimidating, aggressive and threatening manner towards us numerous of times. Using foul language towards my Father and Mother and they was taken advantage of language barrier when they told clearly they dont understand english but was still spoken and shouted at for stating their concerns. Having lived there for almost 2 years has been a nightmare as no repairs were done at the property whichever contractor was sent out did nothing infront of us besides little bits and bobs and then took pictures and went. We hadnt recieved any help or reconciliation about the property or out concerns. When the time of moving out came we had given the keys in a day late and had lost a key so was told would be charged 30 to 40 poouds out of bond which was understandable but was given WRONG information. We are charged around £120 for changing locks for one door. Then the property manager had checked the house state and hadnt mentioned anything that was damaged etc. Funny thing is we paid £800 or a bit more for bond and apparently all we get told that we would receive back is £100 and abit? Contractors, landlord family and whitegates agents themselves have been to property numerous of times and not once mentioned the property is in bad state? The whitegates agent called Sarah had come to our property and mentioned that 'landlord hasnt done no work' then which my mother had mentioned 'this is what we have been complaining about but no one taking notice'. We had raised our concerns with the landlords relative but no changes were made. We are still awaiting the bond return and have stated we would like the right amount of bond returned as it is ridiculous. We will be leaving reviews as we was left one before and was threatened and spoken disgustingly.

Rubbish!!!Left my phone number twice to arrange a valuation, never came back to me. Very rude man on the phone, do not recommend to anyone. Not the right way to make business

Rude, awful attitude and unprofessional. They were paid letting fees to place tenants into our property on a 12 month agreement. Clearly we expected them to carry out careful diligence in vetting appropriate tenants using previous landlord and employment references. Five months into the tenancy we had a failed rental payment. The tenants subsequently stated they would be vacating the property 6 months early due to employment difficulties and would be moving back into a family home. We faced months of a rent free period and a decent repair bill. However, the above is NOT the reason for this negative review. We clearly then decided not to use Whitegates when we decided to market the property for sale. We subsequently received a message from their agent who expressed his disappointment that we did not use his company for marketing the sale. His argument was we owed him some loyalty for the late evening calls for dealing with the problem tenants his company put into our property! When I volunteered the reasons (above) his words to me were 'nonsense'. I will let those reviewing this form their own opinion.