Only giving them 1 star because I can't rate them zero! I have received terrible service for the past 18 months - most recently I called and asked to extend our contract on our rented house for 12 months, they told me they would have to ask my landlady and would call be back with confirmation. 2 weeks later I had no confirmation so I called the branch, nobody answered the phone (even though the branch was OPEN) so I left a message explaining my situation and left my name and number. Still heard NOTHING. I called them again today (2 weeks on from the voicemail message and 4 WEEKS on from the original call) and was told my contract was sitting there ready to be signed. The staff member had no explanation as to why nobody had called me, nor did he have an apology. And yet we will still have to pay a £40 admin fee, even though nobody could be bothered to make a simple phone call! I can't wait until we don't have to deal with this terrible company anymore! **EDIT** I have since been contacted by the head of lettings who apologised profusely for how poorly we have been treated. The matter has now been resolved. And while I still would rather not have to deal with this business I appreciate the apology I have been given and am grateful for the swift and courteous service received from the head of lettings.