I was a witness to the phone call made by Mace to the Doncaster branch . He called to enquire when payment would be made for a 3 week job that he had completed in a property they managed. He had already been given two dates of payment which had lapsed. The work in the property had been inspected and deemed as excellent with his business card being requested as they were always looking for good tradesmen ( after Mace’s experience I know why they are always looking ! ) Mace spoke to the first administrator asking when payment would be , after the conversation the administrator relayed that he was being aggressive, I was dumbfounded at that response 😲 at this Mace asked to speak with the manager . He spoke with this agency administrator and went through his dates again for payment that was given to him by two other admin staff previously and was told it would now be the following week after the bank holiday . Mace asked for his card to be ripped up as he now no longer wanted to do any more work for this agent and would let his fellow tradesmen know at how they would be treat. This manager then informed Mace that he was making a threat😳 . Mace in no way was aggressive he did not raise his voice he did not threaten the staff and he did not use bad language, at no point did Mace threaten the staff …The two staff need to look up the definitions for aggression and threat and if they are scared of phone calls then they are not in the correct job ! I was absolutely appalled at these two staff members treating a tradesman as if he was a mere know body and I would suggest a course in customer services be taken . Mace is a veteran of the armed forces and has seen and been through some horrendous things. To be told he is aggressive and threatening was way out of order and to be spoken to in a condescending manner was appalling! Mace has asked for a recording of the conversation to be made available as he asked if it had been recorded he was not informed the conversation would be recorded at the onset , surely this is unlawful ? Better procedures need to be in place for tradesmen, with dedicated staff that actually care and can provide help with concerns when asked , they should not have to beg for payment . I bet the staff in the agency don’t have to beg for their pay at the end of the month!!!!