They are the worst letting agents I've ever seen and I've been a tenant for 15 years, including 5 years in the UK. They are shocking, if you are a tenant or a landlord, you should definitely avoid them. They put me (when I was 9 months pregnant) with my husband in an old-fashioned home without any basic check to make sure everything works properly. For the first few days we saw that the boiler is not working, the shower is not connected and there is a leak in the kitchen. Then they sent us a contractor who preferred to just stand and look, call friends and eat crisps rather than do his job. When we started refusing access, because the contractor did not perform his work as it should be (for example, he was changing the toilet flush 6 hours!, saying 'oh, that's fine, I earn 30£ per hour') and we wrote to the agency that we would like to move out, they sent us an eviction notice. I could write a lot more, but it's not worth it. They gave us a lot of stress and frustration. The only nice person in the office is Lauren, who always apologizes for any inconvenience. The rest of the staff are more than rude, terrible and extremely unfriendly, without any empathy. They are so extremely rude that they can even shout at you in your own home. Lauren, you should consider moving your job to any better company, as you are a polite person, not up to 'Monsters & co's' standards. ;) And to anyone: please, do not rent house on 2 Lime Avenue, it might look nice in the first glance, but it's a hovel. ;)NegativeProfessionalism