Hi Gareth Thank you for taking the time to leave your review. I don’t feel this is a fair representation of the service you have received from us throughout your overall tenancy and as your comment states, we have acted on your landlord's instructions. We regularly review our landlord's requests and the service they wish to receive. I’m sorry you feel the way you do concerning your check out but glad to see you’re satisfied with the adjudication.  Many thanks  Moss More