I previously left Georgia McKenny a 5 star review as she helped me massively when I ended my tenancy. That was obviously only to get her nice review as a month after everything has been resolved she is trying to charge me over a £1000 for … More

Absolutely shocking from start to finish. When I moved in nothing had been cleaned from the previous tenant, so had to clean the whole place myself. My partner and I were given only one key for the property when there should have been two, so had to go and pay to get it copied. Throughout the two year tenancy there were various problems. One being the fire alarm broken as it fell out of the ceiling when I tried to change the battery. Reported to Moss straight away and they took 5 months to come out and repair it, which is obviously illegal. Communication was terrible. I reported black mould up the walls which I repeatedly cleaned, they refused to do anything about it. I was charged £250 just to renew the tenancy for a year, which is shocking - how can signing a new agreement cost £250?! Absolute rip off merchants. My tenancy ended during lockdown, and I had to leave as there was no leeway on the rent. I was still charged £150 "check out fee" despite having to post the keys back to their office myself as they couldn't conduct an inspection of the property or key handover during lockdown, so yet another unnecessary fee. Disgusting way to treat tenants. I repeatedly asked for the landlords direct contact details, which they refused to give me. Something tells me the landlord probably doesn't know how bad this agency are at managing his property!

Hard to get hold of days to respond to enquiries. Gave up in the end. Not worth the hassle!

Prepared to be robbed of your deposits by these con merchants.

I enquired about renting a flat and agreed to put a deposit down. They rang me at 9:30 at night asking for the payment.... I declined.

Contracted to undertake some renovation work on behalf of Moss. Eason group contracted me on the behalf of Moss and directed me to the work required. … More

When I first moved into a flat with this agency the electricity wasn't working and the oven was broken. … More

A previous tenant with Moss and honestly their customer service skills are absolutely appalling. I lived in a flat for 6 months and had many maintenance issues, that no-one was … More

The change in the fee regulations must be killing their bottom line because as a tenant the only thing that they are good at is taking money off you whenever possible. They might be a member of all the regulatory bodies but they don't adhere to the rules or their own tenancy agreements. Be warned....