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Moss Properties

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Moss Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

review by Ademola Salako

Reply from agent

Hi Ademola Salako, how can we help you? Please contact our office on : T: 01302 730077 or E: info@mosspm.co.uk to help resolve your issue. -Team Moss

1.00 /5

Absolute shambles of a letting agents. Repairs not done and blame constantly put somewhere else. Damaged fence panel due to storm reported for months and nothing done and then tried to take money out of deposit when we had moved out to have … More

review by Gareth Smith

Reply from agent

Hi Gareth Thank you for taking the time to leave your review. I don’t feel this is a fair representation of the service you have received from us throughout your overall tenancy and as your comment states, we have acted on your landlord's instructions. We regularly review our landlord's requests and the service they wish to receive. I’m sorry you feel the way you do concerning your check out but glad to see you’re satisfied with the adjudication.  Many thanks  Moss More

1.00 /5

Initially I wanted to do a good review but it’s not like that , I spoke with them , they are moving very slow if you speak with them this week they will respond the next one … More

review by Cristina Musat

1.00 /5

Initially, I left positive feedback, but it's time for updates, because a lot has happened. They will do anything to put you in the house (Victoria is trying to do her best to do it) and then contact with them is hard. Very difficult … More

review by Kamila Orłowska [Dembowska]

1.00 /5

If you are trying to let your flat at Woodlaithes, Rotherham, I feel for sorry you, I have been genuinely trying for the last 2 days to arrange a viewing, they never answer the phone! … More

review by Zac McCormick

Reply from agent

Hi Zack, really sorry this had happened I am liaising with the lettings team right now, as this isn't how we conduct business. Please can you message Victoria at mosspm.co.uk with your contact details so we can give you a call straight away. -Team Moss

1.00 /5

This company have just been in touch to see if I'm still on the hunt for a rental property. I was originally looking for one in barnsley, where I found one with an excellent agent. Paisley properties in Mapplewell. I briefly I looked for … More

review by Lynda Street

Reply from agent

Thank you for taking the time leave us with feedback. I’m glad to hear our lettings team has followed up with you and that you’re settled in to your new home. I’m surprised to hear your comments surrounding your experience as we have many single tenancies in place currently. It may of been at the time of your search non of the properties could accept your source of rent payment due to insurances / mortgage regulations. Nevertheless we wish you well in your next chapter. Please do reach out to us if you need any assistance in the future. -Team Moss More

1.00 /5

I struggled to get the agents to help me resolve my issues at Moss Properties and I became very frustrated with them; with the exception of one lady. Cherylin was very supportive and was able to sort out a request in a 5 minute phone call … More

review by Kidling

Reply from agent

Thank you for your feedback. -team Moss

1.00 /5

Arrogant owner. Rude and abrasive. Took my business elsewhere and didn't surprise me to hear of other homeowners with similar experiences of Moss Properties. The bulk of the reviews on here written by staff

review by Steve Cunningham

Reply from agent

Steve - thank you for taking time out of your day to write of an experience that unlikely has not happened. We don't recall interacting with you concerning your business nor can we locate any correspondence with you. We know we're not the agent for everyone as we work on quality as opposed to quantity. Also to clarify we don't have over 800 employees nor have we in the past. Good luck with your business elsewhere! :) More

1.00 /5

review by adam robinson

1.00 /5

Initial Review of the application process: Very professional, responsive and efficient! I had a virtual viewing, physical viewing and secured it before I had a call back from other estate agents. Big thanks to Freya for finding me such a nice flat. Upon moving into the flat, the experience was very different. Freya left the company 2 days after moving in, and had 2+ week respnose times to emails, phone calls and maintenance requests were maked as done on the same day with no contact on their portal. The provided washing machine was broken for 4 months. When looking to move out, they didn't answer the phone for 2 weeks, or emails for 3 weeks, claiming they went to spam. The landlord then left moss properties for another management company as he was experiencing similar issues.NegativeResponsiveness, Quality, Professionalism

review by Charlie Brown