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CJ Hole Downend

A selection of reviews/testimonials by highest rating
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1.00 /5

Avoid 3 High Street. Bad landlord will take your deposit. Never let a property from CJ Hole they will charge you £260 per person for next to no services. They will take your money and give no helpful service in return. We thought they would help by giving a check inventory and check out inventory but neither was completed, so the landlord was in complete control of both. Obviously giving a biased opinion. I don't understand what we have paid for, as there was 6 of us and they charged us £260 per person for agency fees yet all they did was draw up an agreement for the landlord, which obviously is just a generic contract not written specifically for the house, as a lot of things within the contract did not even apply to the house. They also forced me to pay my full years rent upfront a total of £3840!!! As I am a student I'm sure you can imagine how hard it was for me to gather that money. They forced me to pay this upfront because my mother did not earn above £12,000 a year and therefore was not eligible to be my guarantor. We offered half the rent upfront at first but they declined that and said we can pay the full amount or you can go elsewhere. All of this after we had paid the NON REFUNDABLE £260 agency fees. Overall, absolutely terrible agency to let with if you are a tenant. I'm sure there are much better options out there. They do not want to help you at all throughout your tenancy and only want the initial fees, after that your on your own. I am currently renting from a landlord without any agency involvement and my life is so much easier. All bills are covered including cleaning equipment, toilet roll, furniture and a TV. They are also paying me to help with the garden. Never going through an agency again. If you can avoid this agency at all costs at least.

Reply from agent

Hi Connor, we are really disappointed to hear you have felt dissatisfied with the service you have received from us. CJ Hole were instructed on a tenant find only basis and did not manage or collect the rent for your tenancy. Or have control over the deposit return. We appreciate your customer feedback as it gives us the opportunity to review our service where needed. If you would like to email or call us to discuss further please contact us on 9565655 or DownendLets@cjhole.co.uk , we would very much like to hear from you. Kind Regards, Rachel Godwin Lettings Manager

Contact details
Sales Phone:

0117 956 5655

Sales Email:

downend@cjhole.co.uk

Lettings Phone:

0117 9565655

Lettings Email:

downend@cjhole.co.uk

Opening hours

Unknown

Address

5 Cleeve Wood Road, Downend, Bristol, BS16 2SF, South West, UK, BS16

Here at CJ Hole Downend, we're exceptionally proud to provide a specialist estate and lettings agency service to the local communities of Downend, Staple Hill, Emersons, Winterbourne and Pucklechurch. Managing Director Chris Hill is a Member of the National Association of Estate Agents (MNAEA) and the Association of Residential Lettings Agents (ARLA). Along with his highly dedicated team he boasts a wealth of property experience, and is not only passionately committed to the industry, but has a genuine desire to deliver the very best service at all times. With expertise spanning every element of estate agency we are able to provide a comprehensive sales, lettings and property management service. Operating from our conveniently located office within the popular shopping district of Downend's Cleeve Wood Road, we are independently run with local people providing in-depth knowledge of this fantastic area of Bristol. We have a wide range of properties available for both sale and rent covering Downend and the surrounding suburbs. So whether you're a looking to purchase or rent your next home, or are seeking an experienced agent to manage a property, or portfolio of properties, on your behalf - we're here to help, so do get in touch.

Our team

No team information available

No memberships information available

No marketing information available

No memberships information available

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