Extremely Unprofessional and callous agency. My partner wished to rent a property from them and submitted her application over a month ago (at the time of writing this.) There were some delays on her end initially due to a potential flatmate pulling out but we were constantly updating the agency and were assured all was fine. The agency was extremely unresponsive even at this time and we have many unanswered emails, often times we would have to call to get an update - these updates being vague but assuring us again that it was fine. However the second tenant (my partners flatmate) was rejected, although Belvoir didn't even bother to let her know she was a) missing documents from her application and b) rejected until we called to find this out! She then found a replacement flatmate and sent this application to be processed. Time was beginning to run out as her current flats lease ended on the 31st of July and it was mid July at this point. Suprise suprise there was no update and we called many times over these two weeks only to be told it was fine but the application was being processed. Eventually we went together in person and my partner spoke to some people in the office. The uncaring attitude was palpable but they said everything was fine and that she should have the keys by next week to move in once her flatmates application had been processed. She called again early next week twice to be told the same. Finally on Wednesday her flatmate wanted to pull out of the arrangement due to lack of updates and clear communication. The situation became dire with less than a week before she was potentially facing homelessness if this fell through (her previous flat had new tenants lined up.) She went in person to the office. During what was reported to me as a highly unpleasant and inconsiderate conversation she was informed, contrary to everything they had been telling her for the past month, her application had not even been processed! And was in fact likely to be rejected. It seems there was not enough effort exerted in doing their jobs to even click open on her application for a whole month and inform her of this, they had to wait until 5 days before potential homelessness! During this discussion my partner felt dehumanised and was spoken to very rudely with no attempt at help or sympathy depsite the fact that it was due to their callous incompetence that she was in this situation. I reiterate that had she been the wrong fit for the property that answer would have been graciously accepted a month ago when the application was submitted! It feels unnecessary to state this all again but I have never seen or experienced anything quite so careless and Unprofessional as what I have this past month and a bit witnessing this. Complete sense of apathy on all regards. Please take your business elsehwere if you value your dignity, money, or time in any way.