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Belvoir - Dundee

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1.00 /5

One of the worst letting company I came across, I filled their viewing enquiry like 4-5 weeks back for Morgan Street (SGL) DD4, 1 bedroom flat , at that time company representative told me we have 50-60 applications therefore it might take time. Now it's been a month and i called them again at first company representative tells me that we'll give you a call back, after 1 hour I called back ( because no call from their side) and she tells me that i have already told you we have more than 200 applications for that property and we have not reached your application. Okay but 4 weeks back when I filled the enquiry form it was 50-60 people. I wonder if you just skipped my application or if you even do your work as you supposed to be doing. Worst experience. Who ever is owner of Morgan Street (SGL) DD4, 1 bedroom flat. Bro they are not doing justice to you neither to me. If there was a option to give negative marking I would have opted that.

Reply from agent

Hi Aakash, Firstly, let me apologise if the service levels from our Dundee branch have not met your expectations. As I am sure you are aware there is huge demand for rental properties, particularly in Dundee at the moment. Like many businesses we have been experiencing issues recruiting staff and it is regrettable that this appears to have had an impact on your experience. We do try to set reasonable expectations for potential tenants due to the level of enquiries we regularly now receive for each property. Our staff are working hard to deal with these enquiries as quickly as they can, unfortunately there are very few properties available and significantly more people looking for a property. We will as a team review your comments and use it to look to improve our service in the future. Best of luck in relation to your search for a property. Regards Rob Belvoir Dundee

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26-28 High Street, Dundee, DD1 1TA, UK

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Dundee Office

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