Found generally that Belvoir Dundee are more interested in the Landlord and their fees than the experience of the tenant. You are best to phone if you want something done, as the staff go off on annual leave and do not include an out of office message. Found check-out experience particularly unhelpful. There was only one member of staff who apparently knew about this and no-one to cover - even the director apparently couldn't help with this! There was no rush to give back my deposit and when I queried this I was informed that "legally they had 28 days" to return the deposit. I am still (more than 28 days) waiting on rent back that was overpaid. This is now being resolved, but I have been contacting them on and off for more than a month now. There is a large deposit to pay and deductions are made easily, e.g. £22.50 minimum cleaning charge. Kerry Forbes however was generally helpful and always responded to any queries promptly. The fridge/freezer included with the property broke down and Kerry arranged a quick new replacement for it.