Dear Mr Butchart, I'm sorry if your unhappy with our services but Im a little confused regarding your specfic issue. All our bookings are made online, we dont use the phone for bookings, partly at the moment as were all working from home. Our diary is avaialble online and is constantly updated as new properties become available, people cancel appointments or properties are no loonger avaialble. The updates are virutualy instantaneous and provide pottential customes with the ability to select an appointment that suits them. If there are no vacant slots in the diary then that is it, we dont have any and us calling you wouldnt change that. Kind regards, Nick Horan Belvoir Dundee