I had a really bad experience with them! I applied for a property giving all the required documents. They told to just wait, up to 15 days, and then if the documents were OK I could have the contract, there weren't other applicants at the moment. After 15 days that I don't hear from them, I go to their office and find out that they lost my application! ok, this may occasionally happen, but they weren't concerned at all about solving the problem they created, but just deciding which employee to blame. They told me to reapply and wait another 15 days. No offer of speeding up the process even if the error was clearly theirs. I tell them I don't have so much time left, and anyway I needed a day or so to prepare the documents I gave them again, but they couldn't care less. Just told me to reapply. I go away surprised and without a contract. After few hours I decide to reapply, as I really needed a place where to move soon. I surf on the property form just to notice that the let was agreed to someone else! That's just unbelievable. I can stand an honest error... But I'll never understand why they don't try to solve it (it should be their freakin job!) and even worse why they asked to reapply when they knew they would let it to someone else. This is not a 2 hours process! I'll never understand the lying! That's like the definition of awful customer service. I don't know if they're nicer after you sign the contract, but I honestly wouldn't dare to try. Giulia