Absolutely awful. Their head of office (I was incorrect here: Kerry was responsible for speaking over me and actually hanging up at one point too) is one of the rudest human beings and also completely lacking in empathy, absolutely shocked that they have the nerve to speak over customers whom are paying a good couple hundred pounds when on the phone to them, never mind the inconsistency with their staff and general etiquette. Just another Letting Agent there with the sole existence of skimming money they don't deserve. My property was also not cleaned for me moving in, nor have they sorted the electricity utility like we agreed to let them do when we signed up. 27/4/2015: If you want a letting agent that you literally can't hold accountable because none of their staff other than one or two have truthful, definitive answers to your queries, then these are your folk! They'll usually ignore issues that you raise with them on the phone too, as if they were never even discussed. Was charged 60 quid for cleaning when the only thing they provided evidence for of any form of 'dirt' was some particles in the fridge. Hilariously enough, my family properly gutted the property and we washed all the walls asiding the ones in the hallway, along with steammopping the floor. Definitely in it for the easy deductions! I was also hilariously charged another thirty to 'repaint' from a small single-lined spillage on a hallway wall, the same hallway wall which has been badly replastered and painted over. Just happy to have most of my money back at this point! Mr. Horan, if you happen to read this again: I had no disagreements with that particular predicament, but a 'cleaners invoice' doesn't prove you cleaned the property and made sure the job was done correctly, infact, had you done so, I wouldn't of found a childs yoda toy amongst other numerous crap beneath the couch, and the bunkers in the kitchen wouldn't have been covered in grime. The extractor fan in the bathroom was also caked in dust upon taking up vacancy, along with over half of the lights being blown, which was the only thing that was ever dealt with. Being told by one person during one month that replacing a tenant would be fine, to being told the exact opposite next month is what created this. You legitimately dicked me over, and I'm technically without a home of my own at the moment and have been in this scenario for a month. Even my co-tenant who was barely around is particularly unimpressed with all of this, and she's a far more reasonable person than I'll ever be. Also, taking snide jabs at paying customers is petty. I suggest you adopt a better standard of professionalism, because god forbid the day when property devalues and you need to learn to act with some decency and respect. Also, just like other people have complained here before, you got us moved in about a month too late as well. Not a very punctual, well-organized agency you've got going here. I asked for a copy of the cleaners invoice on Thursday, it is now Monday morning, I even called again on Friday to remind you guys!