Dear Mr Kumar, I note your review of the 16/02/2016 We take all reviews and the opinions of our clients very seriously. Firstly my apologies for taking a few days to respond to your this was because I couldn’t immediately identify you, we have another tenant with a very similar name, additionally I had to make enquires concerning your issue. As you haven’t raised an actual complaint through our normal process (published online or available by email) I only have the information from your online review, our records and staff. The general thrust of you issue seems to be that you feel you have recently been treated unfairly or in a cavalier manner. My understanding it that following a routine property inspection, which had an unsatisfactory outcome due to condensation, you were contacted in order to arrange a follow up inspection. You asked what the inspection was for and when the reason was explained you were unhappy with this. I must point out that all calls to our office are recorded and having personally reviewed the call in question I cannot but feel that my colleague was polite and helpful throughout. I would accept that my colleague is new to this role and may not have been as clear regarding the background to the situation, as I would have preferred. However, he was polite throughout the call and at the end of it you seemed happy with the explanation and the need for a re inspection. Having reviewed the photographs of the inspection and it is clearly condensation that is the issue. Condensation is regarded by the Scottish Government, local authorities and most damp experts as almost always being a “lifestyle issue”. What this means is that it results not from a problem with the property itself but from the tenant not ventilating/heating the property appropriately. All our tenants are given a guide to condensation when they move in because it is not an uncommon issue. The purpose of the re inspection was partly to see if the condensation was getting worse or was under control and also to possibly render advice on how to control it going forward (which is relatively simple), which would be to your and the landlords benefit. I’m sorry if you feel that we were unhelpful in any way, but as I say having reviewed the call I cannot agree. If you would like further information regarding the prevention/treatment of condensation then please don’t hesitate to contact the office. Kind Regards, Nick Horan Director