Dear Mr Bashir, My apologies if our service has not met your expectations. We cant do anything about your calls being cut off as that appears to just be the vagaries of the phone system. Regarding the delay, I understand you where speaking to my colleague regarding moving into a specific property with your cat. This property is one (as my colleague mentioned), that we would have to get the landlords authorisation for that. He has attempted to contact the landlord but has not, as yet, had a response. He has not forgotten about you and is continuing to chase the landlord. That said he should absolutely have made further contact with you to explain where we are in the process so you were fully aware. He didn't do this and for that I can only apologise. I know my colleague is trying again, today, to get a response for the landlord and as soon as he does (hopefully good news), then he will be back in contact with. Kind regards, Nick Horan Director Belvoir - Dundee