I would like to share my experience with Martin and Co regarding their property management services. Unfortunately, I found their communication to be inadequate in handling various issues that arose during my tenancy. My partner and I reported several concerns related to the property, including mould and non-functional heating. Despite consistent follow-ups via email, the issues were not addressed in a timely manner. For instance, the mould problem persisted for an extended period, and it appeared that attempts were made to conceal it with superficial solutions, such as painting over it. As is commonly understood, without addressing the root cause, mould tends to reappear, which was precisely what happened in our case. Moreover, we experienced a prolonged period without heating during the winter months, which significantly impacted our comfort, given that the property did not retain heat well. It wasn’t until we expressed our intention to escalate the matter that any action was taken. In situations where disputes arise between tenants and landlords regarding property conditions, tenants in Scotland have the right to seek mediation or arbitration services. While we sought a resolution, it became evident that the third-party mediation provider GIVEN TO US (rather than suggested) by Martin and Co likely wasn’t entirely neutral, leading us to look into other avenues. This is something tenants should be aware of when dealing with property disputes. It’s important to note that landlords and letting agents in Scotland are legally obligated to maintain a certain standard of habitability. Unfortunately, based on my experience, it seemed that the landlord and letting agency did not prioritize maintaining the property to the expected standards. Eventually, we made the decision to move out of the property after searching for 6 months. While we are now in a better situation, I would advise potential tenants to carefully consider their options and ensure they are aware of their rights under Scottish housing law when dealing with property management companies like Martin and Co. — Edit to add (14/02/2025)— We are STILL fighting our deposit and are horrified to find out they took images after they did up the place and used that as our pre-tenancy images “evidence”. Take pre-tenancy images of everything, guys.