The most lacklustre letting agency I have ever had the misfortune of dealing with. If you couldn’t tell from the other genuine reviews (NONE of which are even above 3 stars), Martin & Co. is a poor excuse for a letting agency. During my time with them, it became clear that they do not care about you as a tenant. There are a couple individual people who do put in effort, such as their repairman, but the rest of them are utterly useless. Our flat would send emails and texts to the agency or Belal Khan, asking for something to get done, and usually not get a reply. Even our notice to leave the tenancy wasn’t confirmed by them until WE followed up to remind them. If things did get fixed by them, it usually wasn’t done well and would break again just a month later. The main incident was to linked to our building’s secure entry. It had been broken for months (reported to Martin & Co., but no one fixed it) and drug-users had been known to come into the stairwell and mistreat the space. One day, this led to my flatmate’s bike being set on fire, filling the entire building with smoke. None of the fire alarms in the building went off (all broken and never checked by Martin & Co.), so we only discovered the fire through our flat’s hallway smelling smokey. We lived on the top floor, so the smoke had to travel all the way up before we even realised there was a fire - we opened our flat door to a wall of smoke. Only after this incident was the secure entry “fixed”. I put it in quotation marks as it broke again a month later. This is the Martin & Co. standard. Additionally, two out of four of our deposits were not protected in a scheme. This is illegal! We have had to apply to a tribunal about this. When preparing to move out of this flat, I went and viewed another flat from Martin & Co., primarily out of curiosity for if their other flats were similar in quality to ours. The man from the company who showed me the flat was very unprofessional, talking to my partner and me about football and “what Dundee used to be” the whole time (unprompted). The flat itself was scruffy - outside the front door there was a hole in the ceiling, presumably from damp, and there was mould growing in the bath. The man said that this would be cleaned if we moved in, but most of the issues with this flat were beyond just cleaning. It was definitely more of a maintenance issue. Furthermore, after moving out, we checked the photos they used to advertise the flat. They are ALL pre-tenancy! They do not show the damp in the kitchen and leaking radiators caused by Martin & Co’s negligence, nor the damaged walls from previous tenants. There are other issues that I’m sure my old flatmates will bring up in their own reviews. Each of us experienced Martin & Co.’s incompetency in different ways. Luckily we are a positive and humorous group, so we could make jokes out of a lot of Martin & Co.’s wrongdoings, but ultimately, most of their actions cross the line from funny/stupid to downright dangerous. More specifically, from how silly it was that Belal was puffing on his grape vape when we met with him to our lives being put at risk because of a fire that easily could have been avoided. I would advise people to think very carefully before potentially choosing Martin & Co. as a letting agency. Ask yourself if you are willing to do everything on your own and deal with people who only care about money and saving face. Personally, I will never willingly choose Martin & Co. again. (Posting on both Google AND TrustPilot to spread the word)