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JW Wood - Durham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I found JW Woods helpful and informative and a pleasure to deal with. My thanks go to Gary Stephenson, his wife Sue, Kelly Mahoney, Julie Matson & Sandrine. All were kind and supportive and nothing was too much trouble. I would have no hesitation in recommending them or using them again as they made selling my recently deceased mother's property stress free and seamless. Great job all of you and thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you Raymond for taking the time to leave a detailed review and we are most grateful for the 5 stars!

5.00 /5

We highly recommend JW Wood. Jonathan was very friendly when he came to value and photograph our house and Ann Stobbart went above and beyond with helping ensure that both the sale of our old house and the purchase of our new house went as smoothly as possible.

Reply from agent

Just a quick reply to say thank you very much for the review and kind words. We have passed on to everyone in our Durham team including Jonathan and Ann.

5.00 /5

Excellent service from the JW Wood team in the sale of our property. There was very good communication from start to finish, they kept us well informed thought the process. We would highly recommend.PositiveResponsiveness, Professionalism

Reply from agent

Marianna, many thanks from our Durham team for taking the time to leave a review. It was a pleaure working with you and wish you a happy life in your new home.

5.00 /5

Brilliant from start to finish! Can't recommend enough - 110%. The whole J W Woods team were outstanding in the recent sale of my property. From Adrian who came to do the valuation, to Chloe and the sales team at the Chester le street branch all the way through to Kelly the aftersales coordinator. Adrian was professional and had a great knowledge without being pushy, I felt comfortable at all times and trusted Adrian's advice. Chloe and the sales team were fantastic. They secured a sale which unfortunately fell through due to a property further down the chain. Following this they had our property back on the market, secured viewings and received multiple offers over the asking price within 5 days. When they presented the offers they had al the information we required to make a decision on which offer we would like to accept. The aftersales service that Kelly provided was second to none. I was anxious following the first sale falling through so close to completion but Kelly reassured me and communicated at every stage ensuring the process was kept on track. Kelly ensured that the sale went through in the least time possible and went out of her way to ensure that all parties were informed and coordinated. During the process we also viewed a couple of properties that were marked by J W Woods and this was a good experience too unlike some of the agents that I viewed properties with. If you are looking for a professional service where you will be communicated with every step of the way by people you can pick up the hone to at any stage then J W Woods are for you. A local company that you can trust and I would recommend 110%. A huge thank you for all of you hard work.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Kay, thank you for your review and your full and detailed comments. Our team in Chester le street appreciates the trouble you have taken and are greatly encouraged by your remarks. Once again many thanks and stay save.

5.00 /5

It has been has been a pleasure to work with everyone at JW Wood in Durham City. The whole team is well co-ordinated, efficient, pro-active and well organised. They have also been kind and understanding, gently reminding me when action was needed and responding to any requests with good humour. Highly recommended! Starting with Geoff Graham and then working with Ann Stobart, Elaine Anderson and finally Gillian Anderson, they have all been good at their jobs and fun to talk to, as a bonus. Couldn't be better!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Hello Margaret, thank you for your kind comments. We have a great team at Durham and we know they enjoyed working with you to achieve a sale and it is very encouraging when a client gives us feedback. Once again, many thanks and stay safe.

5.00 /5

Excellent service, especially through this very difficult time. Ann was truly amazing and helped sort out many little problem along the way. Also found Jonathan very professional and knowledgeable when we first wanted to sell our property. I shall definitely recommend JW Wood to all my friends.

5.00 /5

Ann Stobbart of JW Wood Durham Office offers me a superb and professional guidance throughout. I am lucky to be guided by her to purchase my favorite house so soon. Patient and efficient! This is particularly useful for someone new to the country and the conveyancing process like myself. Highly recommended!

Reply from agent

It sounds like you have found a great property and we hope you will be very happy there. Many thanks for the review.

5.00 /5

The team at JW Wood made the whole experience as seamless as possible for us (especially as it was a big move into a new area). Ann was more than helpful from the start, both with our initial enquiries and really helped to work around our availability to get to Durham for viewings. The after sales care was also second to none. Gill provided regular updates and liaised with all parties which we found very beneficial and reassuring.

Reply from agent

Many thanks for the detailed review. We have passed on your comments to our Durham team and we know they will be very happy.

5.00 /5

Had a great experience selling our house through JW Woods. Interior pictures were of high quality and showed the fixtures and period features of the house at their best. They found a buyer quickly and the the whole process was handled smoothly from beginning to end achieving a good sale pricePositiveResponsiveness, Quality, Professionalism

Reply from agent

Our valuers take great pride in presenting our clients properties and to have this recognised is really fantastic and a great testimonial to the extra care and attention our team take. Thank you very much for taking the time to leave a review - much appreciated.

5.00 /5

JW Woods cannot recommend them enough. They were brilliant helping us with the purchase of our new house. Ann especially walked us through every part and made sure we understand everything. Ann kept us updated on everything and offered us supportPositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

It is great to hear that you had a good experience when buying a house through us. We have passed on your comments to Ann and her collegues who were equally pleased that to hear that you rate their service.

Contact details
Sales Phone:

0191 3869921

Sales Email:

durham@jww.co.uk

Lettings Phone:

0191 3830184

Lettings Email:

lettings@jww.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

7 Old Elvet, Durham, DH1 3HL, UK, DH1

About

Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Ombudsman Services
Tenancy Deposit Scheme
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available