Chris came for the valuation visit. He was knowledgeable, friendly, helpful and efficient. He produced the sales information, including photographs and a video and arranged for the house to go on the market. Sarah from the Durham Office made contact thereafter introducing herself and her colleagues and since then Ann has been our main contact. She has been easily contactable and she has kept us well informed on the viewings, offers and stages up to and including the Memorandum of Sale. Ann always immediately phoned us back offering friendly advice and knowledgeable support whenever we sent her an email with questions.