The valuer arrived on time and he had already prepared a comprehensive dossier on the housing market in our locality. We discussed the proposed sale in a friendly and open manner and came to a valuation which was both realistic and acceptable to us. We agreed a marketing strategy and all costs were clearly and accurately explained. Photographs of the house were taken immediately. The valuer promptly emailed us the contract and the forms that we needed to complete and sign. He responded very quickly to our emails regarding this early process. The house was assessed for an Energy Performance Certificate within the timelines agreed and the house was then promptly advertised on Rightmove. We were notified of the name of the member of staff who would be particularly handling the sale although all of the staff took an interest in the sale and were available to assist me whenever i contacted the office by telephone. They responded promptly to all email communication. Within only a few days there were viewings arranged indicating to me that the house had been advertised at an attractive price to potential buyers. I was provided with the time and dates and names of all the viewers (both the ones that I was supervising and the ones that I was not). I supervised some of the viewings and JW Wood supervised the others. JW Wood always secured the house after they conducted any viewing and the house was always left in a clean condition. When offers were received we were advised of the amount offered and the immediate prospects of the intending buyer being able to proceed to completion. We were given time to consider the offers and were able to discuss market conditions and review our marketing strategy. Once we had received a number of offers within the time that we had chosen to allow for offers, we were satisfied that the highest bidder both met our expectations in relation to the price offered and the realistic prospect that they were able to complete the purchase within a reasonable time. We agreed a sale. I was then regularly updated with progress reports by both telephone and email. Throughout the process I was pleased with the professional and friendly communication that I had with every member of JW Wood staff that I spoke with. They gave me their information and advice and listened to my opinion and my requirements. The communication was helpful. I was able to decide what I wanted to do at every stage. The sale was completed in just over 4 months from the initial valuation meeting. I was satisfied with the number of viewings arranged and pleased to have been introduced to a reliable buyer who could proceed promptly. I have no hesitation in recommending JW Wood of Durham based on the service that I received.