Thank you for your review. We take seriously accusations of racism and will be looking into this further. If you are able, please can you report the specific issues you experienced to our Director, Robbie Bell at robbiebell@nicholashumphreys.com? He can take you through our complaints procedure if required. Our team is trained to treat all individuals with dignity and respect and we apologise if something transpired that did not meet this standard. We never like to make deductions from any tenant’s deposit and only aim to do so where damages beyond fair wear and tear exist. Having just gone through our email history with you, we are confident there was thorough written communication about the repair that would be required, particularly after a large dog was found to be living at the property without prior permission. Unfortunately, this required some minor repainting and thorough cleaning of dog urine spots and waste left around the house, which I can see was both negotiated and signed off by yourself. Tenants must also ensure any bills they have set up have been closed off with their provider and that routers have been removed from the property at move-out. We are sorry you did not have the best experience with your move-out, but hope there is some understanding as to why we need to recommend deductions for damages at the end of a tenancy.