We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Nicholas Humphreys - Durham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

If I could give zero stars I would. This estate agents is beyond poor. My housemates and I are second year university students and already we have had to live with mould growing in our rooms, covering clothes and furniture that we have had to throw away. we lived like this for 3 months and became ill with colds, Nicholas Humphreys were extremely unsympathetic and rude to us making us think it was our fault and normal to be living in cold, damp conditions when in fact it was a structural housing issue that caused condensation in rooms and mould to grow. this situation was sorted out after 3 months. secondly we have been living for over a month now with no wifi. there was no fast attempt to resolve this and again began blaming us, only after 3 weeks were we given a 4G box however this ran out after a few days meaning as uni students we couldn't do our work at home and we were using a lot of money on 4G. I can't put into words how awful this place is. for the amount of money we are paying as students I cannot believe they are treating us like this. DO NOT SIGN WITH THESE PEOPLE.

Reply from agent

Thanks for your feedback, Florence. We take the points you’ve raised very seriously. As you’ll know, the Managing Director and Lettings Manager have already met with your household about all of the concerns you’ve raised, including supplying and paying for your household’s 4G device while BT was down, and organising for a contractor to look for any structural issues at the property. You’ll also know that the landlord organised for a professional cleaner and had a PPU/PIV anti-condensation unit installed in January after the contractor was unable to find any structural issues that were causing condensation. As we've had very positive communications with your other housemates around these issues, we would like to better understand if there is something in particular we can support you with that you feel has not been resolved. We’re happy to speak on an individual basis if you prefer. As ever, please do continue get in touch with our office if there are any further defects or problems you need to raise; we want to help where we are able.

Contact details
Opening hours

Unknown

Address

Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ, UK

About

No about information available

Our team

Durham Office

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available

Reviews
About
Team