Advise students to stay away from this letting agency. They are extremely slow at replying, unless it is a viewing (in which case they often will just show up, and often not even lock the door despite all tenants being out...). Took the agent seven months to fix a fridge which was showing temperatures of 12 degrees, following which the electrician stated it was illegal to have been fitted in the state it was. They will try and take as much as they can from your deposit, such as charging over £250 in cleaning fees, despite the residency left in an immaculate condition, following the hiring of a private cleaner. The landlord was more efficient at fixing things than NH. Avoid if you can.