I'm renting one of their student properties in Durham. They almost always ignore emails with any issues you have, and you'll have to resend them multiple times before you get a response. For the first few months I was in the property I didn't receive any advance notice of viewings, which is extremely unprofessional. My partner who is also in the same property has never once received a response to her emails or messages. They manage the internet for us, but when payments are due will not let us know until it is late, at which point they will threaten to cut it off if payment is not received immediately. They basically work through threats. Would definitely not recommend.