Thanks for submitting your feedback, Cedrik. We are disheartened to hear that you had a negative experience when you rented with us, as we can’t recall any big issues occurring during that time other than a broken window that was attended to on the same day. We can also see you received your full deposit back once the tenancy ended. We’d be interested to understand what went wrong and how we can improve. Please feel free to email us at durham@nicholashumphreys.com or give us a call at 0191 300 0163.