Dear Francis, Of Couse we are disappointed to have received this negative review as we do not feel that it reflects our services. Our initial conversations were simply discussions about offering you assistance with the sale of your property after you asked for help and all communication was over email as no contact number was provided. Initially you asked us to operate without a contract and this is something that we are unable to do and after some further discussions with you, we were not in a position to agree a fee based on the current fee structure we have on the type of property you had. We do not believe that there have been any undue costs occurred during our conversations as they have been discussions rather than formal agreements/arrangements. We would of course be really keen to help you with your property needs if you were willing to agree to the terms set out to you. In terms of the two properties you have enquired about I can assure you that all enquires are dealt with quickly and we provide a pro-active and efficient service. If you wish to discuss this matter in more detail please get in touch with us on 0118 935 1212.