Bizarre way to run a business...

Was due to view a property, however 30 minutes before due to view was called by the agent to advise he could not find the keys. Was unaware we were also due to see a second property that same day. We rescheduled for a different date at 14.00, and at 09.20 on the day I was called to be advised that my 09.30 appointment could not be kept. When advised the appointment was for 14.00, was told they could not show me the property (again). Staff were aware I travelled from Inverness (twice!) for the viewing. I would avoid as a tenant and property owner. I note the properties have both been reduced in rent today....I wonder why!