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Your Move - Eltham

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Your Move - Eltham

A selection of reviews/testimonials by highest rating
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1.00 /5

I've been with Your Move in Eltham for over a year. While we've had positive experiences with previous agencies and landlords, our current situation has been a nightmare. The property was dirty upon moving in, requiring professional cleaning and painting. Despite reporting issues, like a conservatory leak, for over 3 months, the agency/landlord response has been lacking. The slippery conservatory floor poses a safety risk, and despite informing the agency, resolution is delayed. We requested early termination, agreed upon by the landlord 3 months ago, contingent on fixing the leak. Now, facing unexpected redundancy and a lengthy 2 hour commute with a toddler, the situation is untenable, especially given my pregnancy. Communication with the agency, particularly Ben and Marcus, has been unhelpful and unprofessional. Despite numerous complaints, the system remains unchanged.

review by Gulsah Bellikli

Reply from agent

Thank you for your review Gulsah. At Your Move we take customer feedback very seriously and we always aim to resolve all issues for our customers. In your circumstance, you have been receiving constant updates from our maintenance team with regards to the issues reported and your property has been attended by several contractors over this time. As you are aware, as Agents we carry out works based on the instructions of your Landlord; who in this circumstance have been organising their own contractors to attend. The service you have received from both branch and our Property Maintenance Coordinator have been clear, transparent and in a timely order, unfortunately I feel your review is based on circumstances that are out of our control. I am happy to speak to you about this further either in branch or on 0208 8501101 as per our previous emails. Kind Regards, Rebecca, Lettings Manager