Firstly they didn't carry out an EPC on my property which is legally required within 14 days of a property being listed online. Second mistake they overvalued the property by up to £50k all properties around us listed with different agents on a like for like basis sold. Their telephone manner leaves a lot to be desired- if you want to have your name shouted at you instead of hello when you answer the phone - then use them! We had 17 viewings and received very little/cop out feedback. They didn't vet the potential buyers properly so it was all a complete waste of time with comments like - its too small/I want to do an extension (we've already done that so it's not possible) On a couple of occasions we were asked to carry out our own viewings as noone was available and viewings at awkward times for us- which we declined as we have a young family. I can't say they aren't lovely friendly people but I found them to be appalling estate agents. Their fee structure is set so they receive the same money regardless which isn't an incentive for them.