Thank you for your comments, we have looked into all emails exchanged and can see our staff member was in contact at all times, notifying you of standard procedure when it comes to renting. We have to ensure before we take clients out they have relevant paperwork including right to rent, this is to avoid disappointment later on down the line in the event we cannot continue. We are sorry you didn’t agree with our process, but we cannot change this. We wish you well with your property search Thank you