Dear Nomad Home UAE, Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration you experienced, especially given the long journey you made. We fully understand how disappointing it must have been to have the viewing canceled on the day. To provide some context, once we receive a holding deposit for a rental property, we are legally required under the Tenant Fees Act 2019 to stop marketing the property and cease all further viewings. This ensures that the property is reserved for the applicant who has committed by paying the holding deposit. We understand how frustrating this situation can be, but unfortunately, we are required to follow these regulations, which are in place to protect all parties involved. While this legal obligation meant we had to cancel the viewing, we sincerely apologize for the disruption it caused to your plans. Cancellations like this are rare, but we acknowledge the impact they can have, especially when traveling from a distance. If you are still searching for a property, we would love to help you find something suitable. Please feel free to get in touch with us directly, and we will do our best to ensure a smooth and positive experience going forward. Kind regards, The Northwood Exeter Team