Terrible service, terrible communication. Useless. We have been waiting over a month and a half for the agents to deal with issues with our student house. I have emailed, called and spoken to at least 3 different members of staff who promised they'd "get it sorted right away"! Still waiting. I've contacted them at least once a week for 6 weeks. Communication about work on the house is shocking, and actually getting work done, impossible. We will not be renting through Northwood again.