Dear Curtis, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you faced and the frustrations you encountered with both maintenance and the return of your deposit. This certainly isn’t the level of service we aim to provide. We’d like to let you know that Northwood Exeter is now under new ownership, and significant improvements have been made to our processes, especially regarding maintenance and communication. Our current approach ensures that all reported issues are dealt with promptly and effectively. We’ve also made changes to ensure a smoother and more efficient process when it comes to deposit returns, in line with the required guidelines. While we understand that this doesn’t change your past experience, we want to reassure you and any future customers that we are dedicated to providing a much-improved service moving forward. If you would like to discuss your experience in more detail, we’d be happy to address any remaining concerns. Please don’t hesitate to get in touch. Kind regards, The Northwood Exeter Team