Hi Adam, Thank you for your feedback - unfortunately this is completely unrepresentative of the issue at hand. I can confirm that this issue has been fully resolved and that you have been able to remain in the property without any expense incurred to yourselves. This matter came about due to contract negotiations with the landlord which would trigger the end of tenancy process, and we will always do everything we can within the remit of our contract with landlords to ensure that our tenants are not negatively impacted by these negotiations. We are very pleased that you are able to remain in your current home, and wish you and your family all the best for the future. Kind regards, Charlotte Northwood Exeter