We told Northwood agency we were looking for a long term renting as a big family and they said "yes sure no problem" property is a long term let. After 11 months before Christmas we got information about the landlord wanted to sell his property. They even did not mention about a Open house day. Guy over the phone just said"i am sure we mentioned that"No they did. Not. But we are not English so maybe he thought we do not understand English. It was very stressful time. We updated property... Clean the moulds in the bathroom and living room... Put a nice wallpaper... Wiped down a dust on the lampshades (1cm thick) when we moved in but at the end we had to pay 150 pounds for "destroyed slabs in the garden"??? Till now I do not know about what were they talking about.Hope they improved themselves since then.NegativeQuality