Do not use Northwood for lettings! Read on for tips to not get scammed by letting agents. On checking out, my housemates and I requested to get the deposit back from the deposit protection scheme. However, there was no response after 10 days (which they should respond after 10 days unless they want to raise a dispute to deduct your deposit). I called Northwood (Will was the one who responded) and he didn’t sound too happy about it, his tone sounded irritable which is odd because the money is ours to begin with and we are your clients! Will claimed on the phone that there were “loads of things to be cleared out” and when I asked what it was exactly, he said “an array of things such as clothes”. Now mind you, we took a video of the house before and after moving in, including the exterior and the front and back gardens. They were time stamped and there was absolutely no rubbish and belongings and we cleaned it extremely well. He said that they will be charging us and that the landlord will be collecting evidence. Well, go on then, we would definitely like to challenge the clothes that you were talking about. Also, future tenants please note. TENANTS IN ENGLAND SHOULD NOT BE CHARGED CLEANING FEES WHEN MOVING OUT. EVEN IF CLEANING FEES WERE MENTIONED IN AGREEMENTS, THEY CANNOT BE ENFORCED SINCE THE INTRODUCTION OF TENANTS FEES ACT 2019. IF THEY DO CHARGE YOU, THEY CAN BE FACED WITH FINES UP TO £5000. Though there were no clothes left by us, I would like to also mention that whilst rubbish during the stay was responsible by the tenants, any rubbish left upon moving out is RESPONSIBLE BY THE LANDLORD/LETTING AGENT. Usually I would avoid leaving bad reviews like this as it simply waste my time and energy. However, Northwood so kindly sent and forwarded an email stating that the landlord is not going to deduct anything this year as a “covid goodwill gesture”. It seems like this has been happening for a while now. I would also like to mention that there is no goodwill gesture going on, we are just taking back OUR money and your claim of us not clearing a wide array of items like clothing DOES NOT WARRANT ANY DEDUCTIONS. Even to the last email, you were adamant about charging us and you ONLY returned the deposit because you know that we have video evidence of a clean house and not one littered with clothing. I would be really curious to see your evidence that we have clothes left behind and maybe we can pick these clothes up someday to donate to the charity. For people looking to rent houses, refer to the TENANT FEES ACT 2019 to see your rights and what can or cannot be charged. Challenge your landlords or agents if they do charge you illegally, or simply just report them. ALWAYS take video evidence before and after moving in.NegativeResponsiveness, Professionalism