Hi Ozgur, I am really sorry for the delay in getting back to you, and that you feel that Northwood Exeter did not provide a good service, however you will appreciate that it is impossible to understand where we might have gone wrong since you have not provided any feedback and that we have no record of ever letting a property to yourself. If you would like to discuss this further, a member of our team would be happy to rectify any queries or misgivings you may have, as it is very difficult to rectify issues without knowing what they are. Please email exeter@northwooduk.com and I would be happy to discuss this with you. Kind regards, Charlotte Northwood Exeter