Dear Bev, Thank you for taking the time to leave us a review. We're sorry to see that you gave us a 1-star rating. However, we’re not sure who you are, as we don’t seem to have a record of working with you. We’d love to understand your experience so we can address any concerns you may have. Please feel free to reach out to us directly at 01392 435130 or Exeter@Northwooduk.com so we can discuss this further. We appreciate all feedback and would be happy to help if there’s anything we can do. Best wishes, The Northwood Exeter Team