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Martin & Co Falmouth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

These agents are to avoid at all cost! The worst possible service ever. We dealt with James and Felicia back in 2020 and rented our property through them on their premium service as we were abroad, they didn’t manage anything as they should have and put tenants on benefits which they fully knew was the case without making us aware and then there was a water leak in the loft water container which the tenants made them aware off and they took over a mont to act on it which resulted in the ceiling collapsing and the house being completely covered in mould everywhere. They refused to take responsibility for this and we were greeted back to our poor house completely destroyed by mould and damp as well as the tenants dogs which urinated everywhere indoors. Stay well clear of these agents if you don’t want to be messed around while paying them fortunes. Team was extremely rude and just didn’t care whatsoever and tried to lie to cover their mistakes. James shouldn’t have a job in customer relations but clearly only as selling corrupted insurances to poor souls.

Reply from agent

Thank you for providing feedback Claire. I have gone through our archives and can see that we did manage a property of yours in 2019. I believe it was me that dealt with your complaint back then and not James. I am afraid that much of your latest review is inaccurate with the exception of the accidental water leak. I wrote to you on the 2nd of August 2019 with a clear timeline of events, highlighting that we were not at fault but assisted as best we could, while being mindful of your tenants right to allowing access. The fact that your tenant was in receipt of benefits had no bearing on the accident and we as an agency will never discriminate against anyone that may need assistance with benefits. In my letter to you I provided the contact details for the Property Ombudsman, who could provide independent, impartial free mediation should you not be happy with my response. You chose not to contact them then, but if you would like another copy of the letter now please just drop me an email (jon.sampson@martinco.com) and I will resend it. Kind regards Jon

Contact details
Sales Phone:

01326 697696

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 10:00 - 13:00
Address

7 The Moor , Falmouth, Cornwall, TR11 3QA, UK, TR11

We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696

Our team

Felicia Sampson

Jon Sampson

Rebecca Stockton

Property Manager

Ann Beskeen

Property Manager

Jackie Wardle

Property Manager

Bracken Symonds

Senior Property Manager

Molly Bettles

Property Manager

Joanne Hills

Bethany Parry

Senior Lettings Administrator

Madeline Rowland

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available