Thank you for providing feedback. Unfortunately, I am unable to respond with any context without knowing your name or the nature of our relationship with you. I can however assure you that we not only abide by the law but as qualified members of The Association of Residential Lettings Agents (ARLA) we go beyond this and adhere to their strict code of conduct. The lettings industry is heavily ladened with legislation and our staff receive regular training to keep up to date with this, it is not in our interest to bamboozle anyone. I am sorry that you do feel confused by the process, and I am sure your comments are borne out of frustration rather than evidence based. If you genuinely believe that you have been lied to or we have broken the law in any way, then please click on the link on our website for our complaints policy. Should you not be happy with our response then you can refer your complaint to The Property Ombudsman (TPO) who will provide free impartial adjudication. In the meantime, if you have any questions, please don’t hesitate to contact me. Tel 01326 697696 or email jon.sampson@martinco.com.