Do not rent with Martin & Co, especially if you are a student. I rented a flat in Falmouth for almost two years with them (we only stayed for the second year for lack of other options) and the way they treated us was insanely unfair and unreasonable. For the majority of 2022 we had no boiler, and although they discounted our rent it was clear there was absolutely no urgency on their end to provide us with hot water or heating. The boiler in general constantly stopped working throughout the tenancies which was very frustrating, however arguably the worst part of renting with them was the way they handled the deposits. Even though we were continuing on with our tenancy, we were told to move out for 2 weeks over the summer- we cleaned the flat before we left despite knowing we would be back in a couple of weeks- however we were then charged hundreds of pounds in cleaning and damage charges for no good reason. There were also a series of weird unexplained things that happened while we were moved out (a time where none of us were allowed keys and had no access), for example the lock on my bedroom door had been damaged, and completely new, packaged makeup (that didn’t belong to any of us) was put in my bin, a couple of items were missing from the living room and , most disturbingly, a large ‘blood stain’(quote by the estate agents) was left on our living room carpet, accompanied by a pigs ear (dried meat dog chew) left on the table. This was so confusing to us and even though it happened over a year ago we still have no clue what happened or why the estate agents were not more concerned by this- we spoke to Sarah countless times about our issues and she brushed them all off very unprofessionally. Their answer to these things was that we must have given our keys to someone (we had proof that they had our keys) and that if we challenged the DPS charges it would take another 2 months to get any money back, which we couldn’t afford being students. The same deposit issue happened at the end of our 2023 tenancy also, with them charging us over £700 for general wear and tear. It’s easy to assume that we left the flat dirty and damaged, but we kept the flat clean and left it in a much better condition than we recieved it. I should also mention that the maintenance they provided was so poor that one of my flatmates had to sleep on the downstairs sofa for months due to a severe mould problem caused by a hole in the wall of her bedroom. The mould was so severe that there were full grown mushrooms underneath her bed, which we reported and contacted the estate agents about multiple times, however they never fixed it. They did however charge us for cleaning the mouldy carpet. There are so many more issues I could go into, such as the man hired by Martin & Co to powerwash our garden shouting at and repeatedly harrassing our neighbours and claiming he lived in our flat (we raised the issue with our estate agent who said she would look into it however ultimately decided to do nothing (a running theme) and sent him back a few months later to do more work). There is a lot more I could write about but I feel as though this should be enough to hopefully deter some people from making the same mistake as us and renting with this company.