Literally worst experience with any agency. They assume because we are students they can do whatever they want . We reported the boiler not working from November until January and nothing was done at all, they then claimed we hadn't informed them about any of the issues and denied claiming it wasn't their responsibility to fix boiler despite having emails on both ends proving they had said this word for word , they then said that in order to look at the boiler we would have to pay for this to get done. Extremely unprofessional with staff on the phone literally laughing while talking to us about how stressful not having heating for the whole of winter is . Definitely the least competent agency for student houses I've ever experienced.talked to previous tenants about it aswell and they also said they had all the same issues with the house and the agency will do everything in their power to shift the blame onto u instead of actually fixing the issue . Update , they claimed one of our housemates yelled at them over the phone and could provide proof of this and then we asked for the proof that they offered and they said they will no longer be replying and they offered this proof before we asked for the it. Later claimed we had never informed them of these issues and one of us confirmed this and they could prove it , we then again asked for this evidence they offered because this is untrue , they againnn refusd and continue to refuse to provide this for us and have said they will no longer be discussing it with us and have now just fully stopped replying to any email in regards to providing the evidence they offered Simply because they know it's untrue and won't admit to it but will lie to our neighbour and tell them all of the issues with the house are because we aren't paying for our gas when we have proven to them and have offered proof as to having paid double and more to what we should be . Which not only breaks privacy laws but they've shared personal details of the house on multiple occasions to the point of solicitor having to respond to them which they obviously ignored! Save yourself a headache and go with someone else .