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Martin & Co Falmouth

A selection of reviews/testimonials by highest rating
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1.00 /5

Dreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night. To bullet point the issues we had: . They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when . They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point) . Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account . They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!! . Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was. . Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult . One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea. May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.

Reply from agent

Thank you for leaving a review, JonyBeam. We appreciate all feedback, but it is quite difficult to respond without the Tenant’s name or address of the property. That said whether you were a tenant with us or not there are some points I feel I should respond to. Rarely Return Calls, contradictions, and miscommunication… Unlike many of our competitors our office is open 6 days a week and we have an emergency number that is accessible 24 hours a day, on top of this all tenants are given 24-hour access to an online portal they can log non- emergency issues. All calls are recorded, and recordings can be provided. Deposit Withheld for weeks… All of our deposits are logged with the Deposit Protection Scheme (DPS) at the start of every tenancy and all tenants are provided with the DPS T&Cs. We cannot withhold a deposit, but we do need to follow the correct procedures if there is a deposit dispute. Ultimately, should a dispute not be resolved, the DPS will independently adjudicate. They will charge for just about anything… The Tenant Fee Act 2019 prohibited landlords and Agents from charging tenants and since that law was introduced, we have not charged tenants any fees. If a tenant leaves a property unclean or with damages, above and beyond fair wear and tear, we will seek to recover these costs for landlords and the DPS will support these claims provided with the correct evidence. I suggest to you at Martin & Co that you all have a good long hard look at yourselves… We are not perfect but do continuously look to see how we can help more. Constructive feedback is one of the best ways to learn and adapt. Most of the points raised appear to be around communication. Communication is a two-way thing and, having re-read your review, I don’t think we should be taking advice from you. Finally, if you genuinely feel that you have reason for complaint, please click on the link below: complaints policy. You will see from here that if you aren’t in agreement following our response to a complaint you can refer it to The Property Ombudsman, and they will provide independent, impartial, free advice. Jon Sampson Director

Contact details
Sales Phone:

01326 697696

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 10:00 - 13:00
Address

7 The Moor , Falmouth, Cornwall, TR11 3QA, UK, TR11

We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696

Our team

Felicia Sampson

Jon Sampson

Rebecca Stockton

Property Manager

Ann Beskeen

Property Manager

Jackie Wardle

Property Manager

Bracken Symonds

Senior Property Manager

Molly Bettles

Property Manager

Joanne Hills

Bethany Parry

Senior Lettings Administrator

Madeline Rowland

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
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No awards information available

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available