Thank you for your candid feedback. I am sorry that your designated point of contact was unable to give you the service levels that we pride ourselves on , we had a significant increase in workload which we were doing our best to maintain our service standards with coupled with sales progression updates and conveyancing has become very challenging which we are working on how we can help improve. I am pleased that I was able to assist you with your move. I am most keen to discuss your feedback in more detail and would most appreciate you contacting me directly. Kind Regards Lucy